Get support for tracking, billing, and more
Get answers about real‑time tracking, pickup and delivery status, transit updates,
and what to do if scans or ETAs look off.
Learn how to build accurate quotes, compare carrier options, select services,
and book shipments confidently.
Find help with invoices, payments, adjustments and disputes, accessorials,
and where to locate billing history and receipts.
See how to update shipment details or cancel a booked load, including timelines,
fees, and next steps.
Get tracking support
Get booking support
Get billing support
Edit or cancel a shipment
Frequently asked questions: About Freightquote
- Is Freightquote a part of C.H. Robinson?
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Yes. Freightquote has been a C.H. Robinson company since 2015, combining easy online shipping tools with the strength of one of the world’s largest logistics networks. This partnership gives customers access to competitive rates, advanced technology, and extensive carrier options—all through Freightquote’s self-service platform.
- When was Freightquote founded?
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Freightquote was founded in 1998, providing customers with an easy way to compare rates from hundreds of carriers across the country. Today, Freightquote has more than one thousand employees that help move more than one million shipments across North America each year. Learn More.
- What services does Freightquote provide?
- Freightquote offers a number of freight services including full truckload, less than truckload, expedited and intermodal shipping. Additionally, we have custom solutions including freight management and project freight. Learn more about our full suite of shipping services.
- Where does Freightquote ship?
- Freightquote ships throughout North America, including Mexico and Canada.
- Are there any items that can't be shipped using Freightquote?
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The following items are considered prohibited and can't be shipped using Freightquote:
- Ammunition
- Blood and blood plasma
- Cannabis and cannabis-derived products (including marijuana, THC, CBD, hemp)
- Carbon black and activated carbon products
- Cigarettes, cigars, tobacco, and vaping products
- Currency and financial instruments (money, coins, bonds, credit/gift cards, poker chips)
- Deeds, securities, and legal or financial documents
- Etiological agents (disease-causing microorganisms)
- Explosives and fireworks
- Firearms and firearm parts
- Hard drives or servers containing personal or business data
- Human or animal remains (including taxidermy)
- Jewelry and precious metals or stones
- Live animals, fish, or insects
- Regulated waste (hazardous or medical)
- Works of art, antiques, and artifacts
- Is Freightquote a broker or carrier?
- Freightquote is the nation’s largest online freight service provider and a licensed transportation property broker. We work with a network of carriers to negotiate rates for shippers.
- How does Freightquote choose carriers?
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Freightquote works with the most reputable contract carriers across the nation, each of which is required to go through numerous steps in order to meet the U.S. Department of Transportation’s strict Compliance, Safety and Accountability (CSA) requirements. Join our carrier network